Man And Van Barnes Service Terms and Conditions
These Terms and Conditions set out the basis on which Man And Van Barnes provides moving, transport, delivery, and related labour services within the UK. By making a booking, the customer agrees to be bound by these terms. For the avoidance of doubt, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer, sender, recipient, or any authorised representative acting on behalf of the customer. These terms are intended to be clear, fair, and practical for both domestic and business use.
Man and van services are often booked for house moves, single-item transport, furniture collection, storage runs, and general load assistance. Because each job is different, the exact scope of work, timing, access conditions, and any special handling requirements should be confirmed at the time of booking. If there is any inconsistency between a quote, written confirmation, and these terms, the written booking confirmation will usually take priority for the specific job, unless it conflicts with law or mandatory consumer rights.
We reserve the right to update these terms from time to time. Any changes will apply to future bookings only unless otherwise agreed in writing. Customers are responsible for reviewing the terms relevant to their booking. If any provision is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
Booking Process
A booking is normally made when the customer accepts a quotation and we confirm availability. A quote may be based on information supplied by the customer, including the number of items, loading and unloading addresses, property access, parking, stairs, lifts, and any timing constraints. Van and man services rely on accurate information, so you must provide complete and truthful details before confirmation. If the booking details change after confirmation, the price, vehicle size, crew size, and schedule may also change.
We may ask for photographs, dimensions, item lists, or other information to assess the job. This helps us provide an appropriate vehicle and labour allocation. If the customer fails to disclose relevant information, such as heavy items, limited access, dismantling requirements, or additional stops, we may amend the price or decline the booking on arrival. Any quoted arrival time is an estimate unless a guaranteed time slot has been expressly agreed in writing.
It is the customer’s responsibility to ensure that all items to be moved are ready for collection, properly packed, and safe to handle. Unless agreed otherwise, our role is limited to loading, transporting, and unloading items. We do not automatically provide packing materials, specialist dismantling, or reassembly. If such services are required, they must be requested in advance and may incur additional charges. Delays caused by poor access, missing keys, waiting for decisions, or incomplete preparation may be chargeable.
Payments and Charges
All prices are quoted in pounds sterling unless stated otherwise. Charges may be based on hourly rates, fixed rates, mileage, volume, labour, waiting time, parking, congestion, disposal costs, or a combination of these. For Man And Van Barnes, the total amount payable will depend on the agreed scope of work and any extras arising during the job. If the actual work exceeds the original booking due to additional items, extra floor levels, long carry distances, or re-routing, we may revise the charge accordingly.
Payment terms will be confirmed at the time of booking. Unless otherwise agreed, payment is due on completion of the service and must be made by the method specified in the booking confirmation. We may request a deposit, card pre-authorisation, or full prepayment for certain jobs, especially where the booking is large, time-sensitive, or requires disposal arrangements. Where a deposit is taken, it may be non-refundable in whole or in part if the customer cancels late or fails to make the booking available.
Any parking charges, tolls, congestion charges, waiting fees, ferry costs, permit costs, storage costs, or disposal fees incurred in carrying out the service may be added to the final invoice where they were not included in the original quote. If payment is not made when due, we reserve the right to charge reasonable recovery costs and statutory interest where permitted by law. We may also suspend or refuse future services until all outstanding sums are settled.
Prices quoted by man and van providers usually assume normal working conditions. If the job involves unusual risks, restricted access, excess carry distance, or additional labour not reasonably foreseeable when the quote was issued, we may notify you of a revised price before continuing. If the customer refuses the revised price, we may end the booking and charge for work already completed and any unavoidable costs incurred.
Cancellations, Amendments, and Delays
You may cancel or reschedule a booking by giving us reasonable notice. Because vehicles, crews, and time slots are reserved in advance, late cancellations may result in a cancellation charge. The amount of any cancellation fee will depend on how much notice was provided, whether staff or vehicles had already been allocated, and whether we have incurred third-party costs. If a booking is cancelled after dispatch or upon arrival, a minimum call-out or wasted journey charge may apply.
We may cancel or postpone a booking where necessary for safety, legal compliance, severe weather, vehicle breakdown, staff illness, access restrictions, or if the customer has provided false or incomplete information. In such cases, we will try to offer a revised time or date where possible. Our liability for cancellation will be limited to the refund of any amount paid for services not provided, subject to the exclusions and limitations set out in these terms.
If the customer is delayed, unavailable, or unable to provide access at the agreed time, we may charge waiting time or treat the booking as cancelled after a reasonable period. Man and van transport services depend on efficient scheduling, so repeated changes, prolonged waiting, or last-minute changes to addresses may affect pricing and availability. We are not responsible for missed deadlines caused by circumstances outside our control, including traffic disruption, road closures, or delays caused by third parties.
Liability and Insurance
We will exercise reasonable care and skill in providing our services. However, unless otherwise required by law, we are not liable for loss or damage arising from inaccurate instructions, poor packaging, concealed defects, unstable items, or the customer’s failure to secure loose parts. Items should be appropriately packed and protected by the customer unless we have expressly agreed to pack or wrap them. Fragile items, electronics, artwork, mirrors, glass, and antiques should be specially declared in advance and may require additional precautions or an alternative service arrangement.
Where we handle items, we will take reasonable steps to avoid damage. If an item is damaged while we are in possession of it, you must notify us as soon as reasonably possible and provide evidence of the damage. Claims for loss or damage must be made within a reasonable period and, in any event, should be submitted promptly so that the matter can be investigated. We may request photographs, receipts, valuation evidence, and a description of how the damage occurred. Any claim may be reduced where the customer contributed to the loss or failed to mitigate it.
Our liability is limited to direct loss and damage only. We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Subject to those exceptions, we are not responsible for indirect loss, loss of profit, loss of business, missed appointments, or any consequential loss. Where liability is established, our maximum liability will normally be limited to the lower of the amount paid for the specific service or the amount recoverable under any applicable insurance policy, unless a different limit is required by law.
Waste Regulations and Prohibited Items
When a booking includes removal, disposal, or collection of unwanted goods, the customer must ensure that the waste is described accurately. UK waste laws require that waste is handled, transported, and disposed of lawfully. We may only collect or dispose of items that we are licensed or authorised to handle. If the job involves waste clearance, the customer must disclose whether the items are household waste, bulky waste, electrical items, fridges, mattresses, garden waste, construction debris, or other regulated materials. Man And Van Barnes may refuse any waste that is misdescribed, unsafe, contaminated, or not suitable for lawful transport.
Waste must not include hazardous or prohibited materials unless we have expressly agreed in writing and are lawfully permitted to handle them. Prohibited items may include asbestos, chemicals, paint, solvents, oils, gas cylinders, clinical waste, medical sharps, explosives, radioactive materials, or anything that requires specialist disposal arrangements. If prohibited waste is discovered during the job, we may stop the service, charge for time already spent, and require the customer to remove or separate the item at their own expense. Any fly-tipping, illegal disposal, or unlawful transfer of waste is strictly prohibited and may be reported to the appropriate authorities if necessary.
Customer Responsibilities
The customer must ensure that the premises, driveway, access route, and loading area are safe and suitable. This includes arranging parking where needed, protecting floors or walls if required, and ensuring that pets, children, and bystanders are kept clear of the work area. All items should be ready at the start time, and any disassembly or special handling needs should be confirmed in advance. If we are asked to move items that are not listed on the booking or are significantly different from what was described, we may refuse or re-price the work.
The customer warrants that they own the goods being moved or are authorised to arrange the service on behalf of the owner. You must not ask us to transport stolen, illegal, dangerous, or counterfeit items. You are also responsible for declaring if any item has particular value, fragility, or handling requirements. We may decline to move items that are unsafe, excessively heavy, structurally unsound, or likely to cause damage to property, vehicles, or persons.
Force Majeure
We shall not be liable for delay or failure to perform our obligations where the delay or failure results from events beyond our reasonable control. These may include extreme weather, accidents, road closures, industrial action, public emergencies, acts of government, vehicle breakdown, fire, flood, or other unforeseen events. If a force majeure event occurs, we will take reasonable steps to minimise disruption and may agree a revised booking date or time where feasible.
To the fullest extent permitted by law, any time estimates are approximate and do not create a strict guarantee unless we have expressly agreed a fixed appointment in writing. We are not responsible for losses arising from missed deadlines caused by traffic, access restrictions, waiting for authorisation, or events outside our control. The customer should allow sufficient flexibility when booking a man and van service.
Complaints and Disputes
If you are dissatisfied with any aspect of the service, you should raise the issue as soon as possible so it can be reviewed promptly. We may ask for supporting information, photographs, or a written description of the concern. Most issues can be resolved quickly through reasonable communication and, where appropriate, a corrective service, partial refund, or other remedy consistent with these terms and applicable law. Nothing in these terms affects your statutory rights as a consumer where those rights apply.
Governing Law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute, subject to any mandatory consumer rights that apply in the customer’s place of residence or otherwise under applicable law. If any provision is found invalid, the remainder of the terms will continue in force.